Customer centricity: Putting the customer first?!
This programme focuses on effectively putting the customer and his needs first. We can deliver this training both externally and in-company.
Managers and employees with direct (potential) customer contact.
After completing this training, participants have an increased understanding of and expanded skill sets regarding putting both the external and internal customer first. They are given tools to effectively respond to customers’ needs and thus realise improvements within their own working environment.
When relevant, topics can be placed in the context of a specific profit centre.
Customer segmentation & Buyer personas
Sales & Buying process: the customer journey
Personal action plan
Professional action plan
Optional: coaching (e.g. via Vector WorkFit©)
Optional: project implementation support
1 module of 2 days (indicative).