This comprehensive programme focuses on managing a professional service department within a dealership. We can deliver this training both externally and in-company.
(Future) service managers.
After completing this training, participants have an increased understanding of and expanded skill sets regarding a variety of relevant topics. They are given tools to immediately realise improvements within their own working environment.
All topics are viewed in the context of the parts department
Strategic and operational business planning
Financial and operational insight
Productivity & efficiency: Result analysis and improvement
Leadership and motivation
Personal action plan
Professional action plan
Optional: coaching (e.g. via Vector WorkFit©)
Optional: proactive service selling (Vector ProVend©)
Optional: project implementation support
2 modules of 2 days each (indicative).