Service Management
This comprehensive programme focuses on managing a professional service department within a dealership. We can deliver this training both externally and in-company.
Target audience
(Future) service managers.
Result
After completing this training, participants have an increased understanding of and expanded skill sets regarding a variety of relevant topics. They are given tools to immediately realise improvements within their own working environment.
Topics
All topics are viewed in the context of the parts department
Strategic and operational business planning
Financial and operational insight
Productivity & efficiency: Result analysis and improvement
Leadership and motivation
Change management
Self-management
Personal action plan
Professional action plan
Optional: coaching (e.g. via Vector WorkFit©)
Optional: proactive service selling (Vector ProVend©)
Optional: project implementation support
Programme
2 modules of 2 days each (indicative).
IMPROVE YOUR PERFORMANCE!
CUSTOMER EXPERIENCE
“Professional and pleasant trainer. Ensured structure. Clear. Practice-oriented and up to date with what is currently happening in our industry.”
“To be honest, I wasn’t very motivated at the start, but after having completed the course, I’m enthusiastic about what we can improve. Thank you!”
“Positive point that the trainer knew the names of all participants. It made the experience so much more personal.”