This programme focuses on organised, proactive selling. Tailored to dealer profit centres. We can deliver this training both externally and in-company.
(Future) managers and employees with direct customer contact working in the Sales, Service or Parts department of a dealership. Per training we focus on one profit centre, to enable delegates to also learn from each other.
After completing this training, participants have an increased understanding of and expanded skill sets regarding a variety of relevant topics. They are given tools to immediately realise improvements within their own working environment.
Topics will be placed in the relevant departmental perspective.
Customer & Customer centricity
Online & Offline communication
Sales & Buying process
Sales conversation & Selling skills
Personal action plan
Optional: coaching (e.g. via Vector WorkFit©)
Optional: project implementation support
1 module of 2 days (indicative).